Terms and Conditions – RR Travels UK

1. Introduction

Welcome to RR Travels UK. These Terms & Conditions govern your use of our website and services, including flight bookings, visa assistance, Umrah services, and travel-related support. By using our services, you agree to comply with and be bound by these terms.

2. Booking & Payments

All bookings made through RR Travels UK are subject to availability and confirmation. A booking is only confirmed once full or partial payment has been received and a confirmation has been issued.
  • Prices are subject to change until tickets are issued
  • Deposits may be required to secure bookings
  • Full payment must be made within the specified timeframe
  • Payment plans (e.g., Book Now Pay Later) must be completed as agreed
Failure to complete payments may result in cancellation of your booking.

3. Pricing & Fare Rules

All prices are based on current fares, taxes, and availability at the time of booking.
  • Airline fares may change without notice
  • Promotional fares may have restrictions
  • Additional charges may apply for baggage, seat selection, or special services
RR Travels UK is not responsible for fare changes imposed by airlines or third parties.

4. Cancellations & Refunds

Cancellation policies vary depending on the airline, hotel, or service provider.
  • Some bookings may be non-refundable
  • Refunds, where applicable, are subject to airline or supplier policies
  • Service fees charged by RR Travels UK may be non-refundable
  • Refund processing times may vary (typically 4–8 weeks)
We strongly recommend reviewing fare rules before confirming your booking.

5. Changes & Amendments

Changes to bookings (dates, names, routes) are subject to:
  • Airline or supplier approval
  • Availability
  • Applicable change fees and fare differences
RR Travels UK will assist in processing amendments but cannot guarantee availability or cost.

6. Travel Documents & Visa

It is the responsibility of the traveler to ensure all required documents are valid:
  • Passport validity
  • Visa requirements
  • Travel insurance
  • Health or vaccination requirements
RR Travels UK may provide guidance but is not liable for denied boarding or entry due to incomplete documentation.

7. Flight Delays & Changes

Airlines may change or cancel flights due to operational reasons.
  • RR Travels UK is not responsible for airline schedule changes
  • We will assist in communicating updates where possible
  • Any compensation or claims must be handled directly with the airline

8. Liability

RR Travels UK acts as an intermediary between customers and service providers (airlines, hotels, etc.).
  • We are not liable for service disruptions caused by third parties
  • We are not responsible for delays, cancellations, or losses beyond our control
  • Our liability is limited to the value of the service booked through us

9. ATOL Protection

Where applicable, your booking may be protected under the ATOL scheme. Details will be provided at the time of booking if ATOL protection applies.

10. Payment Security

We ensure secure payment processing. However:
  • Customers must ensure payment details are accurate
  • RR Travels UK is not responsible for unauthorized transactions caused by user negligence

11. Website Use

By using our website, you agree:
  • Not to misuse or attempt unauthorized access
  • Not to copy or distribute content without permission
  • To use the website only for lawful purposes

12. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. We are committed to protecting your data and ensuring confidentiality.

13. Force Majeure

RR Travels UK is not liable for events beyond our control, including:
  • Natural disasters
  • Pandemics
  • Government restrictions
  • Airline strikes
Such events may affect travel plans without liability.

14. Complaints

If you have any concerns, please contact us:
  • Email: info@rrtravels.co.uk
  • Phone: +44 20 7078 8885
We aim to resolve all complaints promptly and professionally.

15. Changes to Terms

RR Travels UK reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page.

16. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom.